Hair Salon Website Recovery and Redesign
What's The Story?
What's The Story?
The details of this salon are not being made public at this time, and we have obscured the name on the images.
This is because we are hoping we can help them to recover the payment they made to the original developer. Whilst much of the work, such as design, layout, and colours is subjective, there are certain elements which we believe means the site was not fit for purpose, and we are building a case to support them demonstrating this.
If you want to talk to them about their experience of working with us, we can introduce you.
The owners of a brand new hair salon in Kent called on us for help. As a new business, they needed a website and had contacted a developer who had been recommended to them.
The recommendation and the nice looking website of the developer meant they felt confident enough to pay the full amount up front.
They also needed a domain name, new email addresses and guidance about creating their first website and felt confident they were in safe hands.
Before they knew it, a new website had been launched on their domain. However, they only knew this had happened when customers started complaining about the wrong telephone number on the website.
Potential customers could find the new site because the domain name was on their leaflets, the shopfront and had been linked up to their Facebook Page.
However, they were very unhappy...and this is when they asked us for help.
This is what they told us...
When we took over and started looking at the more technical aspects of the website we found a few more problems.
What Did We Do?
First, we created a staging site to build a new website which they could view during the build process. We used a well-coded theme to address the speed issues. Between us, we decided that to speed up the process we would source images to represent their speciality colour services. Only when they were thrilled with the new site was it approved as launch ready.
We managed negotiated with the domain registrar to get control of the domain name which meant they would not have the hassle and extra expense of a new domain and marketing materials.
Their new website is fully optimised for mobile, it's a simple, classy design which also matches their brand colours.
We provided them with all of the account login details they need. While they have decided to let us manage it all for them, it's important they have full control and can access their domain name, website hosting and the Administration panel of their website.
We've included some screenshots of the new site and we hope you like the difference as much as they do, but some of the key improvements are behind the scenes and we are honoured they have trusted us to make these for them after their initial unpleasant experience.